You will be a great fit for this role if you are at the beginning of your career, have relevant foundational experience, and are eager to learn and grow. This is an excellent opportunity to join a vibrant, fast-paced support team working with customers around the globe to deliver Silks advanced cloud solutions. The role includes on call duty and offers hands-on exposure to an exciting and evolving domain, alongside a highly professional team committed to delivering a superior customer experience, with great energy and a collaborative spirit.
Responsibilities
Assist in troubleshooting and resolving technical issues.
Perform basic system maintenance and software upgrades.
Analyze logs and system behavior under guidance.
Collaborate with experienced engineers and escalate complex cases.
Contribute to documentation and internal knowledge sharing.
Continuously build knowledge in cloud, storage, and automation technologies.
1-2 years of experience in a technical support, IT, or system admin role – A must.
Relevant academic or professional studies.
Familiarity with Linux (you enjoy tinkering and understanding how things work).
Basic understanding of cloud platforms (Azure or GCP is a plus).
Strong communication skills in English – Written and verbal.
Scripting knowledge (Python, Bash, or PowerShell) is a plus.
A genuine interest in technology and problem-solving.
Eagerness to learn and grow in a fast-paced environment.
