Responsibilities
Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
Coordinate with suppliers to initiate warranty claim and process failed vendor hardware devices. This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process.
Leverage process knowledge and best judgment to complete tasks with minimal direct supervision.
Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
Maintains and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
Ensures detailed physical inventory tracking and staging.
Help to reconcile and report inventory discrepancies.
Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and our policies as necessary.
Notifies management about ordering stock shortages. Escalates any issues to management.
Comply with security and data management policies.
Embody our culture and values.
Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
Coordinate with suppliers to initiate warranty claim and process failed vendor hardware devices. This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process.
Leverage process knowledge and best judgment to complete tasks with minimal direct supervision.
Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
Maintains and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
Ensures detailed physical inventory tracking and staging.
Help to reconcile and report inventory discrepancies.
Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and our policies as necessary.
Notifies management about ordering stock shortages. Escalates any issues to management.
Comply with security and data management policies.
Embody our culture and values.
Requirements:
Required Qualifications:
High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field.
OR equivalent experience.
This role requires you to be on-site and the location has limited public transport. Your own form of transport is advised.
Required Qualifications:
High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field.
OR equivalent experience.
This role requires you to be on-site and the location has limited public transport. Your own form of transport is advised.
Background Check Requirements:
Ability to meet us, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
our Cloud Background Check: This position will be required to pass the our Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation.
OR equivalent experience.
This position is open to all candidates.
