This isn't a coordination role. It's a builder role with a people layer. The person who thrives here is equally comfortable designing a workflow with an AI agent in the morning and facilitating a cross-functional planning session in the afternoon.
What will you be doing?
Build and evolve the operating system for product organization: AI assistant, agentic workflows, and automated processes that replace manual work.
Ensure data flows to the right teams at the right time: work with analytics, CRM, and feedback functions to eliminate gaps and surface insights automatically.
Run planning and execution operations: support quarterly and iteration planning, monitor delivery health, maintain KPI registries, and facilitate retrospectives.
Build AI-powered automation: design and maintain AI agents and workflows that make planning, discovery, and cross-functional communication more autonomous over time.
Represent product team needs across ops and enablement functions: GTM ops, sales ops, HR ops. Be the product team's operational voice in those forums.
Own PM onboarding: build and improve the onboarding experience so new PMs reach full productivity faster.
AI builder, not just user. You've built and deployed AI agents or automated workflows in a production environment. You know the difference between a demo and a system someone depends on daily.
Product-minded. You've worked closely enough with product teams to understand how PMs think and make decisions, not just what they deliver. You know what slows a product team down.
Process architect. You've built a function, process, or operational system from scratch. You didn't inherit structure; you created it.
Data fluent. You understand how data from multiple sources connects into a coherent picture and can identify when a gap in data is actually a gap in decision-making.
Cross-functional operator. You've represented a team's needs in forums where you had no authority. You know how to get alignment without relying on title.
Strong communicator. You can explain operational decisions clearly to product leadership, to engineers, and to business stakeholders in the same conversation.
2+ years in Product Operations, Product Management, Program Management, or a similar role in a product-led SaaS company.
