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we are looking for a Service Infrastructure Expert.
In this role, you will instruct, train, and support FSEs across all aspects of server infrastructure.
The Service Infrastructure Expert also acts as a key interface between field issues and the development team, ensuring alignment and continuous improvement.
What will you be doing:
Provide fast response to resolve or identify workarounds for critical issues raised by the field
Act as a liaison between the field and the development team to address issues related to the installed base
Support FSEs in ongoing sustaining activities for server tools
Communicate required activities and surveys to FSEs
Train relevant field personnel on new tools architecture, installations, and SW & HW upgrades
Present service-related aspects in new server PLC meetings
Travel to support sites and activities that require expert support