You will also deliver professional services and support customers both remotely and on-site.
This is a full-time position with the option of working from home one day a week.
Location: Tel Aviv office Ramat-Hachayal.
Key Responsibilities
Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
Analyse customer network environments to identify root causes and recommend effective solutions.
Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
Provide on-site installation, troubleshooting, and technical support when required.
Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.
Minimum of 2 years of experience in one or more of the following areas:
Carrier Ethernet technologies
IP/Ethernet networking
VLANs, Routing, and Switching
Quality of Service (QoS), including traffic prioritization and policing
Industrial IoT (IIoT) technologies
TDM technologies
SNMP management platforms and network monitoring
IT Network Administration
Strong analytical, diagnostic, and troubleshooting skills.
Excellent communication, interpersonal, and customer service skills.
Ability to manage multiple technical issues in a fast-paced environment.
Willingness to travel for customer on-site support when required.
