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Field service work is fundamentally about capturing what happened in the field – and making that data useful, fast. From structured inspection forms to photos, videos, and customer signatures, the richness and accuracy of field-captured data directly determines the quality of every downstream decision, report, and AI-powered automation.
As Senior PM for Field Intelligence, you will own the strategy and execution for how our company Field Service captures every type of field data – across structured forms, multi-modal inputs, customer-contributed content, and generated artifacts. You will lead the migration of the installed base from Flow onto the new Data Capture substrate, and help define what AI-native data collection looks like for the world's leading field service organizations. This is a high-ownership, high-visibility role sitting at the intersection of mobile, AI, and enterprise field operations – based in our Tel Aviv hub.
What You'll Be Doing:
Own the Field Intelligence roadmap end-to-end – from vision and strategy through quarterly delivery, across structured data capture, multi-modal inputs, customer-contributed content, and generated artifacts
Lead the Flow Migration Program – define the migration path, tooling, and incentives that move the installed base from Flow to Data Capture as the default mobile data primitive
Drive the evolution of forms, fields, validation logic, and repeated sections – the core substrate on which every captured-data workflow runs, regardless of vertical or use case
Build multi-modal input experiences the field actually generates: image, video, signature, barcode, voice memo, and scanned document capture – designed for offline-first, hardware-integrated mobile environments
Define how end customers contribute data into the service workflow – pre-visit photos, intake forms, e-signatures, and follow-up uploads – with elegant, low-friction experiences for non-company users
Close the loop: turn captured field data into customer-facing reports, signed agreements, inspection summaries, and AI-generated work documentation
Embed AI throughout capture workflows – auto-population, anomaly detection, intelligent field defaults, AI-assisted form generation, and natural-language data input powered by Agentforce
Collaborate across Scheduling, Work Orders, Mobile Platform, and AI/Einstein teams to ensure captured data flows cleanly into automation, reporting, and model training pipelines
Spend time with frontline technicians and our company admins to develop sharp product intuition and turn user empathy into high-conviction design decisions
Drive enterprise-grade quality – meeting compliance, auditability, and integration standards for regulated industries including utilities, manufacturing, and healthcare.